Refund & Cancellation Policy
Last updated 29 May 2026
Draft — pending legal review
This document is a structured placeholder for the Click founding team. Sections marked [LAWYER REVIEW REQUIRED] must be drafted or approved by a qualified Australian lawyer before launch.
This policy explains when you can cancel a booking, when you are entitled to a refund, and how refunds are processed. It operates alongside your rights under the Australian Consumer Law, which cannot be excluded.
1. Cancelling your booking
[LAWYER REVIEW REQUIRED] Define the attendee cancellation window (e.g. full refund if cancelled more than 48 hours before the event; no refund within 24 hours) and how it varies by event type.
2. If a merchant cancels or changes an event
If a host cancels an event, or materially changes its time, location, or nature, you are entitled to a full refund of the ticket price. We will notify you by email and process the refund to your original payment method.
3. Booking fees
[LAWYER REVIEW REQUIRED] State whether the Click booking/service fee is refundable. Confirm consistency with the fee disclosed at checkout.
4. How refunds are processed
Approved refunds are issued via Stripe to your original payment method. Processing times depend on your bank, but typically take 5–10 business days. You will receive an email confirmation when a refund is issued.
5. Your consumer guarantees
Nothing in this policy limits your rights under the Australian Consumer Law. If an event is not provided with due care and skill, or is materially different from what was promised, you may be entitled to a remedy regardless of the timeframes above.
6. Requesting a refund
To request a refund, contact us at hello@click.com.au with your booking details. Refund decisions are reviewed by our team and, where relevant, the event host.